{"id":58,"date":"2021-06-17T11:59:37","date_gmt":"2021-06-17T11:59:37","guid":{"rendered":"https:\/\/staging.hearthaustralia.com.au\/?page_id=58"},"modified":"2023-01-16T11:35:46","modified_gmt":"2023-01-16T01:35:46","slug":"support-worker-services","status":"publish","type":"page","link":"https:\/\/staging.hearthaustralia.com.au\/services\/support-worker-services\/","title":{"rendered":"Support Worker Services"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"58\" class=\"elementor elementor-58\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35f608b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35f608b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-688309ab\" data-id=\"688309ab\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1cb8e239 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"1cb8e239\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support Worker Services<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-39a9894d\" data-id=\"39a9894d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3db987e8 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"3db987e8\" data-element_type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/staging.hearthaustralia.com.au\/wp-content\/uploads\/2021\/06\/hero-1.svg\" class=\"attachment-large size-large wp-image-2086\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-37d99e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"37d99e6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8a76d46\" data-id=\"8a76d46\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e73510f elementor-widget elementor-widget-spacer\" data-id=\"e73510f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62fa723 elementor-widget elementor-widget-heading\" data-id=\"62fa723\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Our Services<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-103d6b2 page-content elementor-widget elementor-widget-wp-widget-text\" data-id=\"103d6b2\" data-element_type=\"widget\" data-widget_type=\"wp-widget-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<div class=\"textwidget\"><p>Hearth Support Worker Services recruits, employs, matches, trains and provides ongoing support to disability support workers within the <strong><a href=\"https:\/\/www.ndis.gov.au\/\">NDIS<\/a><\/strong>.<\/p>\n<p>Our home &amp; community support services include;<\/p>\n<ul>\n<li>assistance with daily living<\/li>\n<li>personal care assistance<\/li>\n<li>complex medical assistance<\/li>\n<li>companionship<\/li>\n<li>independent living \u2013 meal preparation, light domestic duties, travel training<\/li>\n<li>manual handling \u2013 mobility assistance, aids &amp; equipment use<\/li>\n<li>community engagement<\/li>\n<li>specialised training with Allied Health Professionals (Occupational Therapist, Speech Pathologist, Physiotherapist)<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-70b0f2f3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"70b0f2f3\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-60ac43ca\" data-id=\"60ac43ca\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d8b2827 elementor-widget elementor-widget-image\" data-id=\"4d8b2827\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/staging.hearthaustralia.com.au\/wp-content\/uploads\/2021\/06\/hero-2.svg\" class=\"attachment-large size-large wp-image-2087\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-52c807cb\" data-id=\"52c807cb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-12f9a909 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12f9a909\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-47e0c972\" data-id=\"47e0c972\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-119451e9 elementor-widget elementor-widget-heading\" data-id=\"119451e9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Service Request Form<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1ecae820 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1ecae820\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-72dd1891\" data-id=\"72dd1891\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-89e797f elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"89e797f\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon elementor-animation-grow\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjI2NTUiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"108\" height=\"32\" viewBox=\"0 0 108 32\"><title>arrow-right-big<\/title><path d=\"M101.35 17.383L90.351 29.226a1.656 1.656 0 0 0 2.425 2.253l14.811-15.947L92.929.499a1.655 1.655 0 1 0-2.37 2.312l10.982 11.262H1.655a1.655 1.655 0 0 0 0 3.31h99.695z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66632d2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"66632d2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-38cbaef\" data-id=\"38cbaef\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dc7c28f elementor-widget elementor-widget-spacer\" data-id=\"dc7c28f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4edd280 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4edd280\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-afab6bb\" data-id=\"afab6bb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b8cad05 elementor-widget elementor-widget-heading\" data-id=\"b8cad05\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Our Approach<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a650be6 elementor-widget elementor-widget-wp-widget-text\" data-id=\"a650be6\" data-element_type=\"widget\" data-widget_type=\"wp-widget-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<div class=\"textwidget\"><p><strong>The <a href=\"https:\/\/staging.hearthaustralia.com.au\/the-hearth-approach\/\">Hearth Approach<\/a><\/strong> &#8211; a proven process to build and manage sustainable support (Hearth employed support workers), ideally adopting a multi-disciplinary approach (including Hearth Allied Health).<\/p>\n<p>We can move quickly to set up supports, especially when less complex, such as community access. But we find for more complex participants, it can take time to build the right sustainable supports. To rush can compromise the quality and sustainability. Every participant and family situation is truly unique.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5327cf6\" data-id=\"5327cf6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21c38b3 elementor-widget elementor-widget-video\" data-id=\"21c38b3\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=ea6bWUI3jiQ&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f8aa3f elementor-widget elementor-widget-spacer\" data-id=\"9f8aa3f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5a8044d page-content elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a8044d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8d9f178\" data-id=\"8d9f178\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c41312b elementor-widget elementor-widget-spacer\" data-id=\"c41312b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bc6f72 elementor-widget elementor-widget-wp-widget-text\" data-id=\"2bc6f72\" data-element_type=\"widget\" data-widget_type=\"wp-widget-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<div class=\"textwidget\"><p><strong>Your Relationship Manager &#8211; <\/strong>Every participant, client and support worker has a personal, dedicated single point of contact, within Hearth which we call a \u201c<strong><a href=\"https:\/\/staging.hearthaustralia.com.au\/single-client-point-of-contact\/\">Relationship Manager<\/a><\/strong>\u201d at no cost to the participant. The Relationship Manager in consultation with the client coordinates the support services for the participant including:<\/p>\n<ul>\n<li>matching the participant with support workers<\/li>\n<li>shift rostering, including support worker introductions and participant check ins<\/li>\n<li>assisting in the formulation and delivery of the participant goals where required<\/li>\n<li>coordinating annual progress reviews, including Ryver case notes, NDIS support quotes, and longer-term team planning<\/li>\n<li>coordinating any required support worker training, managing support workers employment related issues and incident management<\/li>\n<\/ul>\n<p>When there is a significant investment in time for a participant, this may be charged as Non-Face-to-Face support. This may include where we are working with plan managers, the NDIS or support coordinators (who are able to charge for all their administration time).<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0089a35 elementor-widget elementor-widget-wp-widget-text\" data-id=\"0089a35\" data-element_type=\"widget\" data-widget_type=\"wp-widget-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<div class=\"textwidget\"><p><a href=\"https:\/\/staging.hearthaustralia.com.au\/unique-client-and-disability-support-worker-matching-approach\/\"><strong>Support Worker Matching<\/strong><\/a> &#8211; We work together in building the team, nurturing a partnership with the right support workers who really know the participants interests, passions and goals. Our approach relies on matching the right support workers with each participant, with the foundations of support being the right human connection.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7023305 elementor-widget elementor-widget-wp-widget-text\" data-id=\"7023305\" data-element_type=\"widget\" data-widget_type=\"wp-widget-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<div class=\"textwidget\"><p><strong>Hearth trains its support workers &#8211; <\/strong>Once the relationship and match is established, Hearth then coordinate the training to equip the support workers with the right skills to succeed. The Hearth approach develops a workforce of experienced support workers over time which is why up-front qualifications are welcome but not essential.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b59ab11 elementor-widget elementor-widget-wp-widget-text\" data-id=\"b59ab11\" data-element_type=\"widget\" data-widget_type=\"wp-widget-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<div class=\"textwidget\"><p><strong>Leading technology &#8211; <\/strong>We&#8217;ve combined quality support with easy-to-use market <strong><a href=\"https:\/\/staging.hearthaustralia.com.au\/client-support-team-communication-app\/\">leading apps<\/a><\/strong> from scheduling with Deputy to case noting and progress tracking through Ryver<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c42f688 elementor-widget elementor-widget-wp-widget-text\" data-id=\"c42f688\" data-element_type=\"widget\" data-widget_type=\"wp-widget-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<div class=\"textwidget\"><p><strong>What we ask of participants &amp; families &#8211; <\/strong>Sustainable support only truly works with a long-term partnership. The Relationship Manager and your Support Workers are there to assist in supporting you to reach your goals. It is a partnership, and our roles and responsibilities are outlined in our Client Services Charter and Service Agreement. We ask a few key things of our participants and guardians to make it work. To leave all the employment related matters to our expert team, assist in establishing the right support team, to participate in the ongoing review meetings and supporting us in planning out the longer-term goals and requirements.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e96fb89 elementor-widget elementor-widget-spacer\" data-id=\"e96fb89\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-213f4d9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"213f4d9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f4aeede\" data-id=\"f4aeede\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9520ff8 elementor-widget elementor-widget-spacer\" data-id=\"9520ff8\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afbfd6c elementor-widget elementor-widget-heading\" data-id=\"afbfd6c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Our Fee Schedule<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6f2ad9 elementor-widget elementor-widget-wp-widget-text\" data-id=\"e6f2ad9\" data-element_type=\"widget\" data-widget_type=\"wp-widget-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<div class=\"textwidget\"><p>The prices for all of Hearth\u2019s services and supports in the NDIS are in line with the latest NDIS Pricing Arrangements and Price Limits.<\/p>\n<p>NDIS prices are reviewed annually to ensure that NDIS participants receive value for money and that service providers, like Hearth, can provide services in a sustainable market.<\/p>\n<p>When a new NDIS Pricing Arrangements and Price Limits is issued, the prices for all Hearth supports are adjusted in line with the new guide.<\/p>\n<p>The latest Hearth NDIS price information is available below:<br \/>\n<a href=\"https:\/\/staging.hearthaustralia.com.au\/wp-content\/uploads\/2022\/07\/CAPACITY-Hearth-Fee-Schedule-as-of-1-July-2022.pdf\" target=\"_blank\" rel=\"noopener\"><strong>Capacity Fee Schedule<\/strong><\/a><br \/>\n<strong><a href=\"https:\/\/staging.hearthaustralia.com.au\/wp-content\/uploads\/2022\/07\/CORE-Hearth-Support-Services-Fee-Schedule-as-of-1-July-2022.pdf\" target=\"_blank\" rel=\"noopener\">Core Fee Schedule<\/a><\/strong><br \/>\n<strong><a href=\"https:\/\/staging.hearthaustralia.com.au\/wp-content\/uploads\/2022\/07\/CORE-HIGH-INTENSITY-Hearth-Support-Services-Fee-Schedule-as-of-1-July-2022.pdf\" target=\"_blank\" rel=\"noopener\">Core Fee Schedule &#8211; High Intensity<\/a><\/strong><\/p>\n<p><strong><a href=\"https:\/\/staging.hearthaustralia.com.au\/wp-content\/uploads\/2022\/07\/Hearth-Cancellation-Policy-2021.pdf\">Cancellation Policy<\/a><\/strong><\/p>\n<p>You are also able to pay for Hearth Services privately if you are not eligible for the NDIS or wish to purchase additional service hours.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34e09bc elementor-widget elementor-widget-spacer\" data-id=\"34e09bc\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c5a1fc1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c5a1fc1\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ed0cf5b\" data-id=\"ed0cf5b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1be00b1 elementor-widget elementor-widget-spacer\" data-id=\"1be00b1\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88bf686 elementor-widget elementor-widget-heading\" data-id=\"88bf686\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Our Team<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-567bfe2 elementor-widget elementor-widget-shortcode\" data-id=\"567bfe2\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><style id=\"team_pro_dynamic_css3512\">#sptp-3512 .filters-button-group{justify-content:center;}#sptp-3512 .filters-button-group button{color:#5e5e5e;border-color:#bbbbbb;background-color:#ffffff;}#sptp-3512 .filters-button-group button:hover{color:#ffffff;border-color:#63a37b;background-color:#63a37b;}#sptp-3512 .filters-button-group button.is-checked{color:#ffffff;border-color:#63a37b;background-color:#63a37b;}#sptp-3512 .filters-button-group button.is-checked:hover{color:#ffffff;background-color:#63a37b;}#sptp-3512 .sptp_select{text-align:right;}.wp-team-pro-preloader{opacity:0;}#sptp-3512 .sptp-content-on-image .sptp-content{padding:5px 5px 5px 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.sptp-col-lg-4.sptp-member:nth-child(8n) .sptp-arrow, .sptp-mosaic .sptp-col-lg-4.sptp-member:nth-child(8n-1) .sptp-arrow, .sptp-mosaic .sptp-col-lg-4.sptp-member:nth-child(8n-2) .sptp-arrow, .sptp-mosaic .sptp-col-lg-4.sptp-member:nth-child(8n-3) .sptp-arrow { left: auto; right: -20px; border-left-width: 20px; border-right-width: 0; } }.sp-team-pro-item { padding-right: 30px; } .sptp-list-item .sptp-image { padding-right: 10px; } .sptp-member.description { padding-right: 30px; margin-top: -24px; } .sptp-list .sptp-content { padding: 5px 15px 20px 5px; } .sptp-member-name h2 { font-weight: normal !important; } .sptp-single-post .sptp-member-avatar { display: flex; justify-content: left; }<\/style><div class=\"sp-wp-team-pro-wrapper wp-team-pro-preloader\" > <div id=\"sptp-3512\" class=\"sp-team-pro sptp-section sptp-new_page pagination_normal\" > <div class=\"sp-team-pro-page-loading-image\"><\/div> <div class=\"sptp-grid sptp-list\"> <div class=\"sptp-row\"> <div class=\"sp-team-pro-item sptp-col-lg-1 sptp-col-md-1 sptp-col-sm-1 sptp-col-xs-1\" data-member=\"3474\"> <div class=\"sptp-member border-bg-around-member sptp-list-item sptp-square\" style=\"margin-bottom: 0; margin-top: 30px;\"> <div class=\"sptp-image\"><a class=\"sptp-member-avatar \" href=https:\/\/staging.hearthaustralia.com.au\/team\/lisa-horkings\/ target=_blank > <div class=\"sptp-member-avatar-img-area\" data-id=\"3474\"> <div class=\"sptp-member-avatar-img sptp-square sptp-icon-on-image zoom_in \"> <div class=\"sptp-overflow-h\"> <div class=\"sptp-icon text-center\"> <i class=\"fa fa-search\"><\/i> <\/div> <img decoding=\"async\" class=\"sptp_default_img\" srcset=\"https:\/\/staging.hearthaustralia.com.au\/wp-content\/uploads\/2021\/07\/Lisa-Horking_5868-150x150.jpg\" src=\"https:\/\/staging.hearthaustralia.com.au\/wp-content\/uploads\/2021\/07\/Lisa-Horking_5868-150x150.jpg\" alt=\"Lisa Horkings\" width=\"150\" height=\"150\"> <\/div> <\/div> <\/div> <\/a> <\/div><div class=\"sptp-content sptp-square\"><a class=\"sptp-member-avatar\" href=\"https:\/\/staging.hearthaustralia.com.au\/team\/lisa-horkings\/\" target=\"_blank\"><div class=\"sptp-member-name \"> <h2 class=\"sptp-name\">Lisa Horkings<\/h2><\/div> <div class=\"sptp-member-profession\"> <h4 class=\"sptp-profession-text\">General Manager Client Services<\/h4> <\/div> <\/a><\/div><\/div> <\/div> <div class=\"sp-team-pro-item sptp-col-lg-1 sptp-col-md-1 sptp-col-sm-1 sptp-col-xs-1\" data-member=\"5675\"> <div class=\"sptp-member border-bg-around-member sptp-list-item sptp-square\" style=\"margin-bottom: 0; margin-top: 30px;\"> <div class=\"sptp-image\"><a class=\"sptp-member-avatar \" href=https:\/\/staging.hearthaustralia.com.au\/team\/amanda-marek\/ target=_blank > <div class=\"sptp-member-avatar-img-area\" data-id=\"5675\"> <div class=\"sptp-member-avatar-img sptp-square sptp-icon-on-image zoom_in \"> <div class=\"sptp-overflow-h\"> <div class=\"sptp-icon text-center\"> <i class=\"fa fa-search\"><\/i> <\/div> <img loading=\"lazy\" decoding=\"async\" class=\"sptp_default_img\" srcset=\"https:\/\/staging.hearthaustralia.com.au\/wp-content\/uploads\/2022\/05\/Amanda_Marek_7948_Linkedin-150x150.jpg\" src=\"https:\/\/staging.hearthaustralia.com.au\/wp-content\/uploads\/2022\/05\/Amanda_Marek_7948_Linkedin-150x150.jpg\" alt=\"Hearth Support Services Bendigo Amanda Marek\" width=\"150\" height=\"150\"> <\/div> <\/div> <\/div> <\/a> <\/div><div class=\"sptp-content sptp-square\"><a class=\"sptp-member-avatar\" href=\"https:\/\/staging.hearthaustralia.com.au\/team\/amanda-marek\/\" target=\"_blank\"><div class=\"sptp-member-name \"> <h2 class=\"sptp-name\">Amanda Marek<\/h2><\/div> <div class=\"sptp-member-profession\"> <h4 class=\"sptp-profession-text\">Team Leader Bendigo<\/h4> <\/div> <\/a><\/div><\/div> <\/div> <div class=\"sp-team-pro-item sptp-col-lg-1 sptp-col-md-1 sptp-col-sm-1 sptp-col-xs-1\" data-member=\"5669\"> <div class=\"sptp-member border-bg-around-member sptp-list-item sptp-square\" style=\"margin-bottom: 0; margin-top: 30px;\"> <div class=\"sptp-image\"><a class=\"sptp-member-avatar \" href=https:\/\/staging.hearthaustralia.com.au\/team\/kristal-seaborne\/ target=_blank > <div class=\"sptp-member-avatar-img-area\" data-id=\"5669\"> <div class=\"sptp-member-avatar-img sptp-square sptp-icon-on-image zoom_in \"> <div class=\"sptp-overflow-h\"> <div class=\"sptp-icon text-center\"> <i class=\"fa fa-search\"><\/i> <\/div> <img loading=\"lazy\" decoding=\"async\" class=\"sptp_default_img\" srcset=\"https:\/\/staging.hearthaustralia.com.au\/wp-content\/uploads\/2022\/05\/Kristal-Seaborne_2672_Linkedin-150x150.jpg\" src=\"https:\/\/staging.hearthaustralia.com.au\/wp-content\/uploads\/2022\/05\/Kristal-Seaborne_2672_Linkedin-150x150.jpg\" alt=\"Kristal Seaborne Hearth Support Services\" width=\"150\" height=\"150\"> <\/div> <\/div> <\/div> <\/a> <\/div><div class=\"sptp-content sptp-square\"><a class=\"sptp-member-avatar\" href=\"https:\/\/staging.hearthaustralia.com.au\/team\/kristal-seaborne\/\" target=\"_blank\"><div class=\"sptp-member-name \"> <h2 class=\"sptp-name\">Kristal Seaborne<\/h2><\/div> <div class=\"sptp-member-profession\"> <h4 class=\"sptp-profession-text\">Team Leader<\/h4> <\/div> <\/a><\/div><\/div> <\/div> <\/div> <\/div> <\/div> <\/div> <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01f2878 elementor-widget elementor-widget-heading\" data-id=\"01f2878\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Hearth Relationship Managers<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de8e834 elementor-widget elementor-widget-wp-widget-text\" data-id=\"de8e834\" data-element_type=\"widget\" data-widget_type=\"wp-widget-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<div class=\"textwidget\"><p>Our Relationship Managers are the key role to build and manage the support worker teams providing the participant in-home or community support.<\/p>\n<p>Each Relationship Manager is well supported by functional experts, including NDIS systems and processes, people &amp; culture, recruitment, administration, compliance, finance, legal counsel, and communications. This also extends to our external partners who in turn support each function, such as Employsure for employment related law.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92233ee elementor-widget elementor-widget-spacer\" data-id=\"92233ee\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cccc38c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cccc38c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ef94710\" data-id=\"ef94710\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-adc72f9 elementor-widget elementor-widget-menu-anchor\" data-id=\"adc72f9\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"support-worker-faqs\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df4c657 elementor-widget elementor-widget-spacer\" data-id=\"df4c657\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40faecc elementor-widget elementor-widget-helpie-faq\" data-id=\"40faecc\" data-element_type=\"widget\" data-widget_type=\"helpie-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section id='' class='helpie-faq accordions faq-toggle custom-styles ' data-collection='' data-pagination='0' data-search='0' data-pagination-enabled='0'><h3 class=\"collection-title\">Frequently asked questions<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" data-id=\"post-2589\" data-item=\"hfaq-post-2589\" style=\"background:#f6f5f1;\" data-tags=\"\"><div class=\"accordion__title\">Who is the legal employer of Hearth's Support Workers?<\/div><\/div><div class=\"accordion__body\" style=\"background:#f6f5f1;\"><!-- wp:paragraph -->\n<p>Hearth is the legal employer of its Support Workers.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We employ our Support Workers after carrying out mandatory checks as well as ensuring all our Support Workers have first-aid training.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We work with families, guardians and informal carers to ensure we match you with Support Workers that are suitable to your needs.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Or, of course, we encourage you to bring your existing support person to Hearth. In this instance Hearth would become their employer, and help with all the on-boarding for your support person so that they can continue supporting you with minimal disruption.<\/p>\n<!-- \/wp:paragraph --><\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" data-id=\"post-2591\" data-item=\"hfaq-post-2591\" style=\"background:#f6f5f1;\" data-tags=\"\"><div class=\"accordion__title\">Where can I provide Feedback?<\/div><\/div><div class=\"accordion__body\" style=\"background:#f6f5f1;\"><!-- wp:paragraph -->\n<p>Hearth is constantly growing and evolving. We welcome your feedback and suggestions to improve our services.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>For feedback and related enquires please email us at&nbsp;<a href=\"mailto:feedback@hearthaustralia.com.au\">feedback@hearthaustralia.com.au<\/a>&nbsp;and we will be in touch soon.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you have a complaint, please contact your Relationship Manager or email us at&nbsp;<a href=\"mailto:feedback@hearthaustralia.com.au\">feedback@hearthaustralia.com.au<\/a>. You can also speak with our Head Office directly on 1800 894 013. Alternatively, you can lodge your complaint with the NDIS Commission at&nbsp;<a href=\"http:\/\/www.ndiscommission.gov.au\/\">www.ndiscommission.gov.au<\/a>&nbsp;or on 1800 035 544.<\/p>\n<!-- \/wp:paragraph --><\/div><\/li><\/ul><\/div><\/div><\/article><\/section>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4fb249d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4fb249d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-29d33f8\" data-id=\"29d33f8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5077c86 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5077c86\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-77fe2e1\" data-id=\"77fe2e1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3b5d723\" data-id=\"3b5d723\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Our Services Service Request Form arrow-right-big Our Approach Our Fee Schedule Our Team Hearth Relationship Managers Frequently asked questions Who is the legal employer of Hearth&#8217;s Support Workers? Hearth is the legal employer of its Support Workers. We employ our Support Workers after carrying out mandatory checks as well as ensuring all our Support Workers [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":2086,"parent":2857,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"page_group":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support Worker Services Melbourne | Hearth Australia<\/title>\n<meta name=\"description\" content=\"Hearth Support Services recruits, employs, matches, trains and provides ongoing support to disability support workers within the NDIS.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/staging.hearthaustralia.com.au\/services\/support-worker-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" 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