{"id":3,"date":"2021-06-17T04:16:16","date_gmt":"2021-06-17T04:16:16","guid":{"rendered":"https:\/\/staging.hearthaustralia.com.au\/?page_id=3"},"modified":"2021-12-01T16:05:19","modified_gmt":"2021-12-01T06:05:19","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/staging.hearthaustralia.com.au\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n
In this Privacy Policy, \u2018us<\/strong>\u2019, \u2018we<\/strong>\u2019, or \u2018our<\/strong>\u2019 means Hearth Support Services Pty Ltd (ABN 21 618 155 810) and Hearth Allied Health Pty Ltd (ABN 22 646 222 746), referred to as \u2018Hearth\u2019<\/p>\n We understand the importance of protecting the privacy of your personal information (including your sensitive personal information). \u00a0We are required to comply with the Privacy Act 1988<\/em> (Cth) (Privacy Act<\/strong>), and we will handle your personal information that we collect and hold in accordance with the Australian Privacy Principles (APPs<\/strong>) contained in the Privacy Act.<\/p>\n\n\n\n The purpose of this Privacy Policy is to explain and ensure that you understand how we collect, hold, use, disclose, secure, and otherwise manage your personal information.<\/p>\n By providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy and you consent to our collection, use, storage, and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.\u00a0<\/p>\n\n\n\n Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.<\/p>\n Sensitive information is a type of personal information that is afforded a higher level of\u00a0protection by privacy laws. It includes information or an opinion about an identified individual\u2019s health, genetic and biometric information, race or ethnic origin, political opinions, membership of political, professional or trade associations or trade unions, religious beliefs, sexual orientation, or practices and\/or criminal record. References to personal information in this Privacy Policy include sensitive information.\u00a0<\/p>\n\n\n\n We may collect the following types of personal information:<\/p>\n We may collect these types of personal information directly from you when you:<\/p>\n We may also receive your personal information indirectly from the following sources:<\/p>\n If you provide any personal information of a third party to us, you must inform that third party about our Privacy Policy and that you are providing their personal information to us.<\/p>\n\n\n\n We may collect, hold, use and disclose your personal to for the following purposes:\u00a0<\/p>\n We may disclose your personal information to the following third parties for the purposes described in this Privacy Policy:\u00a0<\/p>\n We may not use or disclose personal information for a purpose other than the primary purpose of collection, unless:\u00a0<\/p>\n We may engage service providers to securely store and manage our business information, including your personal information.\u00a0<\/p>\n\n\n\n We may disclose your personal information to a person who is responsible for you if:\u00a0<\/p>\n A \u2018person responsible\u2019 is a parent, a child or sibling, a spouse, a relative, a member of your household, a guardian, an enduring power of attorney, a person who has an intimate personal relationship with you, or a person nominated by you to be contacted in case of emergency, provided they are at least 18 years of age.\u00a0<\/p>\n\n\n\n Whether you have the capacity to make your own privacy decisions is assessed by our staff on a case-by-case basis having regard to matters such as your age and circumstances. Generally, an individual aged 15 years and over will have the capacity to make their own privacy decisions.\u00a0<\/p>\n For children under 15 years or for individuals who lack capacity to make privacy decisions for themselves, we will refer or deal with requests for access, consents, and notices in relation to personal information by reference to the parent and\/or guardian or other responsible persons authorised by applicable laws and will treat consent given by them as consent given on behalf of a child or the individual who lacks capacity.\u00a0<\/p>\n\n\n\n We will, at or before the time or as soon as practicable after we collect your personal information, take all reasonable steps to ensure that you are notified or made aware of the purpose for which we are collecting personal information as well as the identity of other entities or persons to whom we usually disclose personal information.\u00a0<\/p>\n\n\n\n We may disclose your personal information to entities who may store or process your data overseas.\u00a0<\/p>\n These countries may not provide the same level of protection as the privacy laws of Australia.\u00a0 When you provide your personal information to us, you consent to the disclosure and\/or transfer of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with the Privacy Act.\u00a0 We take reasonable steps to ensure that overseas recipients deal with your personal information in a way that is consistent with the Privacy Act (including the APPs). Third parties located overseas are not permitted to access or use your personal information except for these limited purposes and we only choose reputable service providers.<\/p>\n\n\n\n We may collect personal information about you when you use and access our website.\u00a0 While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.<\/p>\n We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, mobile phone, or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and\/or browsing sessions. You can disable cookies, but our website may not work as intended for you if you do so.<\/p>\n We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act.\u00a0 We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.<\/p>\n We may also use Google Analytics, a service that enables the tracking of user analytics including but not limited to browser information, operating system information, pages viewed while browsing the website, website session times and referring website addresses and enables us to help understand traffic and usage of our website and services. Information about you regarding your usage behaviour is held by Google and is subject to its privacy policy which can be viewed here: https:\/\/support.google.com\/analytics\/topic\/2919631?hl=en&ref_topic=1008008.<\/p>\n We may also use the Google Ads service to enable remarketing services, and Google UserID, demographic and interest reports. Information about you regarding your web usage behaviour is held by Google. Information from Google\u2019s UserID service may be connected to other data that we hold about you.<\/p>\n We may also use Facebook pixels for conversion tracking and custom audiences, in accordance with Facebook\u2019s terms which can be viewed here: https:\/\/www.facebook.com\/customaudiences\/app\/tos\/?ref=u2u.<\/p>\n We may also use other third-party providers. You can opt out of a third-party vendor’s use of cookies, or the collection and use of information for ad targeting, by visiting the Network Advertising Initiative opt out page or AdChoices.<\/p>\n\n\n\n We may hold your personal information in both paper and electronic formats. The security of your personal information is very important to us, and we take reasonable steps to ensure that your personal information is protected against misuse, loss, unauthorised access, modification, or disclosure. In particular:<\/p>\n However, we cannot guarantee the security of any personal\u00a0information.<\/p>\n We may retain your personal information to fulfil the purposes outlined in this Privacy Policy for as long as needed, as allowed, or as required by law.<\/p>\n\n\n\nABOUT HEARTH\u2019S PRIVACY POLICY\u00a0<\/strong><\/h4>\n\n\n\n
WHAT IS PERSONAL\/SENSITIVE INFORMATION\u00a0<\/strong><\/h4>\n\n\n\n
PERSONAL INFORMATION WE MAY COLLECT\u00a0<\/strong><\/h4>\n\n\n\n
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HOW DO WE COLLECT PERSONAL INFORMATION?\u00a0<\/strong><\/h4>\n\n\n\n
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WHY DO WE NEED YOUR PERSONAL INFORMATION?\u00a0<\/strong><\/h4>\n\n\n\n
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WHO DO WE DISCLOSE YOUR PERSONAL INFORMATION TO?\u00a0<\/strong><\/h4>\n\n\n\n
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DISCLOSURE TO A PERSON RESPONSIBLE\u00a0<\/strong><\/h4>\n\n\n\n
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MANAGING PRIVACY PREFERENCES AND CAPACITY\u00a0<\/strong><\/h4>\n\n\n\n
NOTIFICATION<\/strong><\/h4>\n\n\n\n
DISCLOSURE AND TRANSFER OF PERSONAL INFORMATION OUTSIDE AUSTRALIA<\/strong><\/h4>\n\n\n\n
USING OUR WEBSITE AND COOKIES<\/strong><\/h4>\n\n\n\n
STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION\u00a0<\/strong><\/h4>\n\n\n\n
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OPTING OUT OF DIRECT MARKETING\u00a0<\/strong><\/h4>\n\n\n\n